FAQ

Your arrival

Who is my point of contact?
One of our caring Guest Relations will look after you, answer your questions and deal with any requests before and after your arrival.
Do we need to bring ID or passport?
Yes please! Make sure you carry some form of identification on you, as the Guest Relations rep will need to photograph it upon your arrival.
Will you need a security deposit?
Yes indeed. A security deposit will be blocked on your card and released 24 hours following your departure.
What's the security deposit for?
In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.
Can I extend my stay once I'm in the apartment?
Of course! It's subject to availability, however. Get in touch with your Guest Relations rep and they'll let you know. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.
Should I provide my own linen and towels?
No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.
Should we wash our sheets before check out?
Absolutely not - we'll take care of all that. All you need to do is sit back and relax.
Are there any cleaning products in my holiday apartment?
All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.
Do Rent a Room apartments have an internet connection?
All of our apartments come with a speedy WiFi internet connection.
Are there any house rules?
Our apartments have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email

Your Stay

Who do I speak to if I experience issues with the apartment?
Just call or chat with your Guest Relations rep, and we'll address the problem right away.
Can I get a price quote without booking?
You absolutely can. You can do it easily through the website – just select your dates and apartment and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday apartment, we recommend that you not delay your booking while the place is still available.
Can I cook in the apartment?
Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.
Is it safe?
Absolutely! All Rent a Room apartments are totally secure and private. Moreover, thanks to our property insurance policy, you can enjoy your stay worry-free.

Arrivals and Departures

At what time can I check-in and check-out?
You can check-in between 16:00 to 20:00. Check-out is until 11:00.
Can I store my luggage with you if I come earlier than my check-in time?
Yes, you're more than welcome to drop off your bags check-in if the apartment is available. Your guest relations will be able to confirm
What should I do when I leave?
Just leave the keys. Please also be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that.

Cancellation Policy

Guests receive a full refund upon cancellation more than 14 days prior to the check-in date, between 7-13 days 50% refund and less than 7 days no refund will be processed. Cleaning Fee and applicable taxes will be refunded for any reservation cancellation, regardless of cancellation policy. For more information regarding cancellation policies, please click here.

Payment

Can I get a receipt for the payment?
Yes indeed. Just mention it to your Guest Relations rep.
Is water, internet and electricity included in the fee?
Yes. No additional fees will be charged.
Can I pay using my PayPal account?
No, unfortunately we don't support PayPal at the moment.
Can I pay using my credit card?
Yes, the option will be presented during the payment process.
Can I pay in dollars?
Yes. Just choose dollars as your selected currency.
How much do I pay in cleaning fees?
The cleaning fee appears when booking and is calculated according to the number of rooms in the apartment.

Can we help you with anything else?

Call:
FRANCE +33 789 640 759
Email: contact@rentaroom.fr