Who is my point of contact?
One of our caring Guest Relations will look after you, answer your questions and deal with any requests before and after your arrival.
Do we need to bring ID or passport?
Yes please! Make sure you carry some form of identification on you, as the Guest Relations rep will need to photograph it upon your arrival.
Will you need a security deposit?
Yes indeed. A security deposit will be blocked on your card and released 24 hours following your departure.
What's the security deposit for?
In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.
Can I extend my stay once I'm in the apartment?
Of course! It's subject to availability, however. Get in touch with your Guest Relations rep and they'll let you know. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.
Should I provide my own linen and towels?
No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.
Should we wash our sheets before check out?
Absolutely not - we'll take care of all that. All you need to do is sit back and relax.
Are there any cleaning products in my holiday apartment?
All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.
Do Rent a Room apartments have an internet connection?
All of our apartments come with a speedy WiFi internet connection.
Are there any house rules?
Our apartments have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email